Ever been scorned by Comcast? A brave Comcast Call Rep has given us an in-depth analysis, as well as some ways to navigate around the Cable giant's sales pitch.
Jane Doe writes:
Hello,
I am a Comcast Rep. I do not work in a call center, I work from home. Comcast has been contracting out to Cloud 10 Corp and they've been providing training to At-Home Agents. Why am I writing?
I would love to fix your problems. I would love to call up and find out where the tech is that has bailed on the last 3 appts. I would love to be able to downgrade your account and help you save money. Unfortunately all we are allowed to do is take payments, do basic troubleshooting, and schedule tech calls. I can also upgrade or change services as long as you are not downgrading.
Fight Back: Comcast Rep Gives Us Inside Scoop 
January 6th, 2009
Linear Mode
