Client Virtualization Enables Green Customer Care Centers: A Cox Communications Case

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Client Virtualization Enables Green Customer Care Centers: A Cox Communications Case

Cox Communications Cox Cable, based in Atlanta, is the third largest cable operator in the U.S. As of 9/2005 it had nearly 6.4 million subscribers.

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July 13th, 2008, 09:07 PM

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Client Virtualization Enables Green Customer Care Centers: A Cox Communications Case

Hosted Application Virtualization Allows Workers To Bring The Call Center Home with Elizabeth Herrell, Walid Saleh This is a document excerptEXECUTIVE SUMMARY As part of an initiative to differentiate its customer care centers to attract top talent, Cox

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