Gibbs Jones Named Cable Broadband Provider's SVP of Customer Experience
By Larry Barrett -- Multichannel News, 8/5/2008 11:47:00 AM

Suddenlink Tuesday named Gibbs Jones as its new senior vice president of customer experience where he’ll work be charged with improving the experience and loyalty of its cable, telephone and broadband subscribers.

Prior to joining the St. Louis-based company, Jones spent 17 years as the head of the management consultancy practice at Global Service Connections. In his new role, Jones will work with company’s six region vice presidents and the leaders of its major customer-contact centers in North Carolina, West Virginia and Texas, Suddenlink officials said.


Suddenlink Adds ‘Customer Experience’ Honcho - 8/5/2008 11:47:00 AM - Multichannel News