According to the latest J.D. Power and Associates report, AT&T’s U-verse ranked highest in customer satisfaction in three regions among video service providers, while Verizon’s FiOS service topped one region.

The J.D. Power and Associates 2008 Residential Television Service Satisfaction Study, released today, found that AT&T’s U-verse service ranked highest in the North Central, West and South regions, while Verizon’s FiOS had the highest score in the East region. This was the first year that AT&T and Verizon were included in the study.

AT&T and Verizon performed particularly well in the offerings and promotions factor, specifically with their bundled pricing options, according to the study. Both providers also performed well in the performance and reliability factor, especially regarding reception clarity.


Verizon, AT&T lead J.D. Power rankings for customer satisfaction